FAQ – Frequently asked questions and answers

What is included when I rent a kayak or SUP?

When you rent a kayak or SUP from us, a life jacket, paddle, and a brief safety briefing are always included. We also offer a map of the area if you wish to explore on your own. If you need extra equipment like waterproof bags or drybags, these are available for rent on-site.

Of course, a spray skirt is also included when you rent a kayak.

Do I need to book in advance?

We recommend booking in advance to secure your spot, especially during peak season and weekends when demand is high. By booking ahead, you can also ensure that the equipment you desire is available, and we can prepare everything for a smooth experience.

We also offer drop-in options, subject to availability. If you prefer to be spontaneous, feel free to visit us and see if we have equipment available. We do our best to accommodate all our guests, but to be sure you can paddle when you wish, pre-booking is the best option.

Can I cancel my paddling session?

Yes, you can cancel your paddle according to our cancellation policy which is as follows:
At least 7 days before the activity: Full refund
From 7 days to 24 hours before the activity: 50% refund.
Less than 24 hours before the activity: No refund

Can I reschedule my paddling session?

Yes, rescheduling is possible up to 24 hours before the start of the paddling session. You can reschedule online or by contacting us via phone or email. There are no fees for rescheduling, but please note that each session can only be rescheduled once.

If there are less than seven days until the activity date, future cancellations will not receive more than a 50% refund, even if the booking is re-booked seven days ahead.

Is there an age limit?

In a double kayak with adult company, smaller children are fine. In your own kayak, it is 12 years with an adult in company and 16 years on your own with parental permission.

Do I need to be able to swim to rent a kayak/SUP?

Yes, swimming ability is a requirement to rent a kayak or SUP.

Can I paddle a kayak if I’ve never paddled before?

Absolutely! Our team is available at the dock to provide you with a helpful briefing on what to consider and assist you with getting in and out of the kayak. We aim to make your first paddling experience enjoyable and safe. For additional tips and insights, feel free to check out our blog post about kayaking as a beginner. We’re here to support you every step of the way!

What is a double kayak?

A double kayak, also known as a tandem kayak, is a type of kayak designed to be paddled by two people. It typically has two seats and is longer and wider than a single kayak, providing more stability and space for two paddlers. Double kayaks are great for couples, friends, or family members who want to share the paddling experience and work together to navigate the water.

What is a single kayak?

A single kayak is designed for one person, featuring a single seat. It’s ideal for solo paddlers seeking a personal and independent paddling experience. With its maneuverability and speed, it’s perfect for exploring various water conditions. Whether you’re a beginner or an experienced paddler, a single kayak offers a versatile and enjoyable way to navigate the waters.

What do I need to bring with me?

we recommend bringing comfortable clothing suitable for the weather, a change of clothes, and a towel. Don’t forget sunscreen, sunglasses, and a hat for sun protection. If you plan to bring any valuables, consider using a waterproof bag. If you do not have your own, we have which you can rent for 25 kr.
Most importantly, bring a sense of adventure and readiness to enjoy the water!

What should I wear when kayaking?

When kayaking, it’s best to wear comfortable, quick-drying clothing that allows for ease of movement. Layering is key, as it helps you adjust to changing temperatures. Consider wearing a moisture-wicking base layer, a lightweight jacket, and shorts or pants suitable for water activities. Don’t forget a hat, sunglasses, and sunscreen for sun protection. Water shoes or sandals with a good grip are ideal for your feet if you don’t want to go barefoot.

What happens if I fall in the water?

Falling in the water is uncommon, and we ensure you’re equipped with a life jacket before you set out. If you do capsize, you won’t be stuck in the kayak, and on our recommended routes, you’ll be close to shore. Stay calm, hold onto your kayak, and swim to the nearest shore if possible.

For those interested in mastering self-rescue techniques, we recommend our rescue course. It’s always a good idea to paddle with a buddy for added safety and peace of mind.

Do you sell water?

At our locations, we offer chilled water bottles for rent at 20 kr each. We don’t believe in single-use packaging, so we’ve chosen a more sustainable alternative.

Will my belongings get wet?

Probably, as there’s always a risk. To be safe, pack your belongings in a bag or rent a drybag from us to keep everything dry.

What safety measures are in place?

We prioritize your safety with several measures in place. Each paddler is provided with a life jacket, and we conduct a brief safety briefing before you head out. Our equipment is regularly inspected and maintained to ensure it’s in top condition. We recommend sticking to our suggested routes, which are near the shore, and encourage paddling with a buddy. For those interested in enhancing their safety skills, we offer courses on self-rescue and paddling techniques.

Can I bring my dog on the paddling trip?

Yes, you can bring your dog on the paddling trip! We recommend using a stable kayak or SUP for added comfort and safety. Make sure your dog is comfortable around water and consider bringing a dog life jacket for extra safety. If it’s your first time paddling with your dog, it’s a good idea to start with a short trip to see how they adjust. We’re here to help make your paddling experience enjoyable for both you and your furry friend!

What happens if the weather turns bad?

If the weather turns bad, safety is our top priority. We monitor weather conditions closely and will inform you if it’s unsafe to paddle. In the event of severe weather, we offer rescheduling or refunds. For light rain, paddling can still be a delightful experience, and we provide guidance on how to enjoy it safely. Always check the forecast before your trip, and feel free to contact us with any concerns.

Do you offer group bookings or corporate events?

Yes, we offer group bookings and corporate events tailored to your needs. Whether you’re planning a team-building activity, a social outing, or a special event, we can create a memorable paddling experience for your group. Our services include guided tours, equipment rental, and customized activities to suit all skill levels. Contact us to discuss your requirements, and we’ll help plan the perfect event for your group.

Read more about our business packages here

Do you have any membership or loyalty programs?

Yes, we offer two levels of membership: Standard and Gold. Members receive benefits such as discounts on rentals and courses, as well as unlimited access to our facilities depending on the membership level. Contact us for more information on how to become a member.

How do I find you? Opening hours?

Our facilities are located at Pampas and Eden, both in the central parts of Stockholm, on or near Kungsholmen. You can find more information about how to reach us and our opening hours under each location here on our website.

Eden kayak & SUP
Pampas kayak & SUP